Under 'Sent Mailbox' be sure to select the correct mailbox as 'Sent' folder on the server.Select the 'Mailbox Behaviours' tab on the right.Choose the 'Accounts' Tab at the top, then select the account you wish to adjust in the list on the left.Open Mail and choose the 'Mail' menu in the upper left.Ensure that the folder called 'Sent' is checked off under the 'On the Server' section.Under Mailbox Behaviours, tap on 'Sent Mailbox'.Select the account with which you are having trouble syncing the Sent folder.For device-specific support, we recommend contacting an IT support company as device-specific support is not included in your website support.Ĭhange where sent email messages are saved. Rocketspark doesn't keep a full list for configuring the folder locations for all devices and software but we have included a few common devices below. Because the webmail site uses the 'Sent' folder we'd recommend settings all devices to use this folder as well. The best solution is to have all software and devices using the same sent folder so a full history of sent emails can be seen in all places.

Also if you are using a device you might need to also configure your sent emails to be stored in the same folder. The Rocketspark webmail site puts sent emails in the 'Sent' folder but other software like Outlook might use the 'Sent Items' folder.

This is commonly due to different software deciding to place the sent messages in different IMAP folders. In some email account programmes, you may find that your sent messages are missing across all of your devices.

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